If you would like to get in touch with us please use the contact details below.
Address
One Four Nine Group,
16 Berkeley Street,
London,
W1J 8DZ
These are the directions to our office from the nearest major stations.
Telephone
Media contacts
SEC Newgate
Telephone: 0203 757 6870
Sally Walton, Managing Director
Mobile: 0796 146 3864
Email: sally.walton@secnewgate.co.uk
Emily Church, Associate Director
Mobile: 0796 034 2503
Email: emily.church@secnewgate.co.uk
At One Four Nine Group, we pride ourselves on our personal approach to financial planning and aim to provide you with the highest standards of service. However, we understand there may be instances where our service or advice may not meet your expectations.
Your first point of contact to discuss any concerns is your adviser, or you can contact the One Four Nine Group Compliance Department who will take the necessary steps to address such grievances. To contact us in writing:
FAO: The Compliance Officer
One Four Nine Group,
16 Berkeley Street,
London,
W1J 8DZ
Alternatively, you can contact us by:
Email: email@onefourninegroup.co.uk
Telephone: 0333 0444 149
If you are not satisfied with our final response, you are entitled to refer the matter to the Financial Ombudsman Service at:
The Financial Ombudsman Service
Exchange Tower
London E14 9SR
Telephone: 0800 023 456
Email: complaint.info@financial-ombudsman.org.uk
Web: www.financial-ombudsman.org.uk
Please note: You should allow us to complete our Internal Complaints Procedure before you refer your concerns to the Ombudsman.
If the matter is to be referred to the Ombudsman, this should be done within six months of our final response. Outside of this time period, it is at the discretion of the Financial Ombudsman Service whether they review your complaint or not.
